Please read these General Terms and Conditions of Sale (GTC) carefully, as using the procure.ma platform implies their full and unreserved acceptance.

The procure.ma website is an online platform operated by the company Smyle & Care (S&C) SARL , registered in the Casablanca trade register under ICE: 002 574 756 000 033, Registration No: 467563, IF: 45885928, whose head office is located in Casablanca.

These General Terms and Conditions govern the terms and conditions applicable to the purchase of products and services by users of the website, acceptance of which is validated by the checkbox present during registration on the site.

The terms "you," "user," and "client" refer to any person accessing the website. The term "service provider" refers to the external service providers involved. The pronoun "we," as well as "Procure," refers to the company S&C, its affiliates, and its partners. The term "site" refers to the website www.procure.ma .

Use of the Procure platform implies full and unreserved acceptance of all the conditions detailed in these Terms and Conditions and all other conditions displayed on the website.

These Terms and Conditions are written in French, and this version shall prevail in the event of any conflict with any other translated version. The customer has the option to save and print these terms and conditions.

These Terms and Conditions are governed by Moroccan law.

1. Changes to the General Terms and Conditions
Procure reserves the right to modify these Terms and Conditions at any time, without prior notice, it being understood that the modifications will not apply to orders already accepted and confirmed by the customer before the modification.

Procure also reserves the right to suspend or delete a user if they do not comply with the general terms of use, without prior notice.

2. Legal Capacity

By subscribing to our services on the website, you guarantee that you meet the following criteria:

1. You are legally capable of entering into contracts and undertaking legal acts with full responsibility;
2. You are over 18 years old;
3. You possess the necessary skills, equipment and software to use the Internet and you are fully aware of the technical limitations and risks associated with the security of communications on the Internet.
   

Consequently, Procure declines all responsibility in case of bugs, errors or unforeseen breakdowns of the website, as well as for any unplanned interruption.

Procure may, at its sole discretion, determine periods of unavailability of the site for technical reasons, content improvement or usage optimization.

The site and services are intended exclusively for private individuals and are not for professional use.

3. Procurement Activities

Procure offers various services through its website www.procure.ma , operating under the registered trademark Procure. These services include the sale of food supplements, vitamins, and nutritional supplements tailored to users' specific needs. These services are provided by S&C.

The site is open to all internet users.

4. Service Subscription Process

1. Account creation and questionnaire completion:
   To use our services, users must enter personal information such as their first name and email address via the form provided for this purpose on the website. This information will create a user account, which will be activated upon order confirmation.
2. Access to the Questionnaire:
   After creating their account, users access a questionnaire designed to gather information about their consumption habits, their knowledge of vitamins and dietary supplements, as well as their health goals.
   

5. Description of Services

Users can access the following services via the platform:

1. Features of the Add-ons:
   Before ordering a course of treatment, users can consult the characteristics of the supplements offered on the website. They are informed that certain characteristics, such as the color of the products, may differ from the images shown, due to technical or supply constraints.
2. Cash on Delivery:
   After order confirmation, the user will receive a summary by email and will have to pay in cash upon delivery.
   

Procure reserves the right to suspend or cancel any order in the event of non-payment or payment incident.

6. Delivery Territory

Procure's products and services are only available to users located in Morocco and are provided in French. Orders from outside this geographic area will not be accepted.

7. Product Returns and Cancellations

Users are advised that the right of withdrawal does not apply to personalized or custom-made products, such as spa treatments. In accordance with Law 31-08 concerning consumer protection, personalized products cannot be returned.

8. Order Delivery Conditions and Procedures

Products purchased on this website are delivered only within Morocco. Delivery times indicated are approximate and may vary depending on circumstances.

Procure cannot be held responsible for delays or other consequences related to shipping or delivery problems.

In the event of a package being returned to the sender, a new delivery will be made at the customer's expense.

9. Price of Supplements

Product prices are displayed on the website in Moroccan Dirhams, including VAT. Delivery charges will be calculated and added to the total price before order confirmation.

Procure reserves the right to change prices at any time and will inform users of changes through appropriate means.

10. Procure's Responsibility

Procure is committed to providing services diligently but does not guarantee the results users expect. In the event of difficulty accessing the site or any malfunction, Procure cannot be held liable for indirect losses or damages.

Procure's liability in the event of a dispute is limited to direct and proven damages only.

11. Intellectual Property

The site's content (texts, images, logos, databases, etc.) is protected by intellectual property rights. Any reproduction or use without prior authorization from Procure is prohibited and may result in legal action.

12. Protection of Personal Data

Procure is committed to protecting the personal data of its users in accordance with its privacy policy, which you are invited to consult.

13. Prohibited Behaviors

It is strictly forbidden to:

1. Interfering with the operation of the site or attempting to access it by unauthorized means;
2. Using the site for illegal or fraudulent purposes;
3. Misusing site system resources for purposes other than those intended.
   

Procure reserves the right to take any legal action in the event of a violation of these prohibitions.

These Terms and Conditions constitute a legal agreement between Procure and its users. It is important to read them carefully and accept them before using any of the services offered on the website.