Frequently Asked Questions

Do you have a question? All the answers about Procure are here.

Product & Formulas

Procure is a simple solution for taking your supplements without any hassle: you take a quiz, you receive your results, then you can choose a daily routine in sachets.

Because many people give up on vitamins: too many choices, too many bottles, too much confusion. Procure transforms this into a clear, easy, and regular routine.

For people who want to improve their daily health routine: energy, sleep, stress, sport, concentration, well-being… and above all, gain regularity.

Procure takes part of your quiz answers to guide you towards a more consistent routine, then makes it easy to follow thanks to the daily sachets (less forgetfulness, less hesitation, more regularity).

At your home, you will receive a box containing 30 carefully measured sachets for a complete one-month course. We will also provide you with a detailed document summarizing your dietary supplements, along with valuable recommendations for their optimal use.

No. Procure is a food supplement. It does not replace medical advice or treatment.

The Procure quiz & the results

The quiz helps us better understand your lifestyle, goals and habits in order to offer you a more suitable recommendation.

A few minutes. It's quick, simple, and designed to be clear.

Yes. Your results are based on your answers. Two people can get different recommendations.

Yes. If your goals change (stress, exercise, sleep, fatigue, etc.), you can retake the quiz and adjust your routine.

No. The quiz provides a wellness recommendation based on your answers. It does not replace medical advice.

No. You can take the quiz, check your results, and then decide afterwards.

Procure sachets (daily routine)

One Procure sachet corresponds to your daily intake: everything is grouped in one place, for a simple routine.

One sachet per day . This is the basis of the Procure routine.

Ideally, take it in the morning to kick-start your routine. And if your sachet contains magnesium, you can save it for the evening, especially if you prefer to take it before bed.

To best preserve your Procure and enjoy all its benefits, we recommend keeping your daily sachets inside your Box .

Next, make sure to place your Box procure away from light, heat and humidity .

Places like the bathroom or the refrigerator should therefore be avoided .

Conversely, the dining room, bedside table or desk can be good locations.

With your Procure Box clearly visible, you will be all the more diligent day after day.

No need to double up the next day. Simply resume your normal routine.

Yes, depending on your goals and routine. Some people also prefer to cycle.

Composition, ingredients & dosages

They are selected for their usefulness, consistency and good tolerance in a daily routine.

The dosages are designed to be suitable for regular and responsible use, without unnecessarily overloading.

It depends on the formula. You will find all the details (composition, ingredients, nutritional information) directly on each product page.

Depending on the formula, some packs may be suitable and others may not. The easiest way is to consult the complete information on the product page for your routine.

During the Procure quiz, if you indicate an allergy or sensitivity, we take care not to recommend a routine that is not suitable for you.

During the Procure quiz, if you indicate an allergy or sensitivity, we take care not to recommend a routine that is not suitable for you.

The dosages are designed for regular and responsible use. The goal is a consistent and easy-to-follow routine.

Most formats have no noticeable taste. Details are indicated on the product page according to the form (capsules, tablets, etc.).

without disrupting your digestion or your routine.

Purchase during Ramadan

During Ramadan, take your sachet after Iftar, ideally with a meal (or right after) for better digestion. If you prefer, you can also take it at Suhoor; the important thing is to be consistent each day.

The most important thing is regularity. Choose the time when you feel best (digestion + comfort). Many prefer after Iftar.

If your routine includes magnesium and you prefer to take it in the evening, you can take it after iftar later in the evening, or at a time that suits you.

Take your sachet during a meal (not just after a long period of fasting) and drink enough water between iftar and suhoor.

Compatibility & precautions

If you are taking any medication, it is recommended that you consult your doctor before starting any supplements.

As a precaution, seek the advice of a healthcare professional before taking any supplements during pregnancy or breastfeeding.

Yes, it's possible. But you should avoid unnecessary duplication (for example, two products with the same active ingredients). If in doubt, it's best to seek advice from a healthcare professional.

In most cases yes, but if you are sensitive, it is best to take it with a meal.

Supplements are not suitable for all ages. If in doubt, it is best to seek medical advice.

Indicate them in the quiz. We make sure not to recommend an incompatible routine. Always check the product page as well.

Results & expectations

It depends on the individual and the regularity. Wellness routines are often observed over several weeks.

Yes. The most important thing is consistency. Procure is designed to integrate easily and help you maintain your routine.

Your lifestyle (sleep, diet, stress) plays an important role. You can also retake the quiz if your needs have changed.

Procure helps make your routine easier. The more regular you are, the more consistent the experience will be.

Yes. Retaking the quiz is the best way to get a recommendation that is more suited to your current situation.

Yes, you can interrupt and then resume. Ideally, maintain a fairly long period to establish a habit.

Order & payment

The available options appear at checkout, depending on your city and the conditions offered.

If the order has not yet been shipped, contact support as soon as possible.

If the order has not yet been prepared/shipped, this may be possible. Contact us as soon as possible.

Yes, after ordering you will receive a confirmation and the necessary information.

Delivery & tracking

Yes, delivery is available everywhere in Morocco.

Delivery times vary depending on the city and the period, but delivery is generally within 24 to 72 hours (maximum 72 hours).

If tracking is available, you will receive the information after shipment.

Contact support with your order number: we will check it immediately.

Returns, exchanges, order problems

Take photos (package + product) and contact support. A solution will be offered to you quickly.

Contact us with your order number and a photo: we will correct it as soon as possible.

Unfortunately, we cannot accept returns of personalized products, as they are designed specifically for you. Once an order has entered production, it becomes non-refundable. In the event of a defect or damage, we can facilitate a replacement. This is in accordance with Moroccan law, specifically Consumer Protection Law No. 31-08, which strengthens consumer rights and establishes a favorable framework for consumer protection associations. Article 38 of the law limits the right of withdrawal for certain contracts, excluding those where withdrawal is impractical due to the nature of the product or service. In such cases, the right of withdrawal is waived because the returned goods would have no commercial value for the supplier.

If your order hasn't been shipped yet, we sometimes need to change the address. Please contact us as soon as possible with your order number so we can check.

Customer service & support

You can contact our team via the channels indicated on the website (Instagram, WhatsApp or Email).

Yes. If you have any doubts about your results, your routine, or compatibility, the team can guide you.